Gramm Leach Bliley Act (GLBA) Information Security Plan

Maricopa Community Colleges recognizes that it has both internal and external risks, which include, but are not limited to:

• Unauthorized access of Protected Information by someone other than the owner of the covered data and information
• Compromised system security as a result of system access by an unauthorized person
• Interception of data during transmission
• Loss of data integrity
• Physical loss of data in a disaster
• Errors introduced into the system
• Corruption of data or systems
• Unauthorized access of covered data and information by employees
• Unauthorized requests for covered data and information
• Unauthorized access through hardcopy files or reports
• Unauthorized transfer of covered data and information through third parties

Maricopa Community Colleges recognizes that this may not be a complete list of the risks associated with the security of Protected Information. Since technology growth is not static, new risks are created regularly. Accordingly, the District Information Technology Services (ITS), the Office of Student Affairs, and other designated stakeholders will actively participate with and seek advice from District Office, colleges, and community representatives for identification of new risks. Risk assessments include advisory review for mitigation, acceptance of risk, gap analysis, or other appropriate review based on outcomes of the risk assessment on an annual basis. Maricopa Community Colleges believes current safeguards used by the District’s Security and Technology Office are reasonable and, in light of current risk assessments, are sufficient to provide security and confidentiality to Protected Information maintained by the colleges and District.

An advisory committee is responsible for the maintenance of information security and privacy. The advisory committee will include representatives from the departments primarily responsible for safeguarding Protected Information. Each department responsible for safeguarding Protected Information will provide an annual update report indicating the status of its safeguarding procedures. The advisory committee is responsible for assessing the risks associated with unauthorized transfers of Protected Information and implementing procedures to minimize those risks that are appropriate based upon severity, complexity, and the nature and scope of its activities.

Employee Management and Training

In accordance with Maricopa Community Colleges policies, standards, and guidelines, reference checking and background reviews are conducted for all new hires. During employee orientation, each new employee in departments that handle Protected Information are required to participate in several training sessions on the importance of confidentiality of Protected Information. They are also trained in the proper use of computer information and passwords. Departments responsible for maintaining Protected Information will also provide staff with updated training to minimize risk and safeguard data and maintain information security.

Physical Security

Maricopa Community Colleges maintains physical security of Protected Information by limiting access to authorized employees who have signed an acknowledgement of their obligation to keep Protected Information private. Established procedures for the prompt reporting of the loss or theft of Protected Information must be followed. Offices and storage facilities that maintain Protected Information limit customer access and are appropriately secured. Paper documents that contain Protected Information are shredded at the time of disposal.

Information Systems

Information systems is an integration of hardware and software that forms a network used to collect, store, process, analyze and distribute data.Maricopa Community Colleges has policies, standards, and guidelines governing the use of electronic resources and firewall and wireless policies. It takes reasonable and appropriate steps consistent with current technology to make sure that all Protected Information is secure during storage and encrypted during transmission. 

Management of System Failures

Maricopa Community Colleges maintains effective systems to prevent, detect, and respond to attacks, intrusions and other system failures. Such measures include:

• Maintaining up-to-date anti-virus software
• Regularly obtaining and installing patches to correct software vulnerabilities
• Maintaining filtering or firewall technologies
• Alerting those with access to sensitive data of threats to security
• Imaging documents and shredding paper copies
• Backing up data regularly and storing it off site
• Observing other reasonable measures to protect our information systems.

Selection of Appropriate Service Providers

Due to their specialized technology expertise, vendors may provide resources that Maricopa Community Colleges cannot provide on its own. A service provider that will maintain or access Protected Information must demonstrate the ability to safeguard Protected Information when being evaluated. Contracts with service providers may include the following requirements:

• The Protected Information will be held in strict confidence and accessed only for the explicit business purpose of the contract
• The service provider has documented appropriate safeguards and controls (example, SOC2) to protect the sensitive information it receives, and that it must promptly report any security incidents that may affect our protected information
• A requirement (when appropriate) that the service provider maintain certain types of insurance to cover potential liability in the event of a security incident
• A requirement (when appropriate) that the service provider submit to audits of its information security and privacy policies, procedures, and controls.

Continuing Evaluation and Adjustment

Due to constantly changing technology and evolving risks, this Information Security Plan will be subject to periodic review and adjustment. The coordinators, in consultation with the Office of General Counsel, will review the standards set forth in this policy and recommend updates and revisions as necessary. It may be necessary to adjust the plan to reflect changes in technology, the sensitivity of student and customer data, and internal or external threats to information security.

• GLBA Audit Requirements
• Maricopa Community Colleges Written Information Security Plan
• Information Security and Privacy Incident Response Plan
• Student Data and Data Handling
• Privacy Rights of Students
• Release of Student Information
• Fraud Prevention and Suspected Identity Theft
• Data Governance
• Use of Computer Software
• Student Educational Records—FERPA
• Maricopa Community Colleges Statement on Privacy
• Networking and Security
• Phishing
• Telecommuting and Best Practice
• Computer Software
• Security Terms
• FERPA and College Records